Complaints procedure

Do you have a complaint about your midwife?

It is important that you feel comfortable with your midwife. Because being pregnant is exciting enough. That is why we do everything we can to guide you and your child well. It is nice if the contact with the midwife and other professionals in our practice is professional and pleasant. However, it is possible that you have a complaint.

1. Discuss your complaint with your midwife

Do you have questions? Or doubts? Are you dissatisfied with something? Tell us. We are happy to take the time to talk to you calmly.

2. Engage our complaints officer

Can't figure it out with us? Or do you want help submitting a complaint? Please contact the complaints officer of the CBKZ (Central Bureau for Complaints Management in Healthcare). She (or he) is impartial, works independently and is happy to help you with support and advice. The complaints officer also mediates in finding a solution. Everything you tell the complaints officer is confidential.

The external complaints officer of the CBKZ can be reached by telephone from Monday to Friday (from 09:00 to 12:00 and from 13:00 to 16:30) via 088 – 0245123. You can also send an email to

More information

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